Terms & Conditions

These Terms & Conditions (“Terms”) are an agreement between you and ReinPrep (“ReinPrep”, “we”, “us”) for the use of the ReinPrep website, app and services (together, the “Service”). By signing in to or using the Service you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Service.

“Institution” means a college, university or placement team that uses ReinPrep to run assessments, and “administrator” means a person who manages assessments for an institution.

Student accounts are created by institutions or by ReinPrep for them. You may use the Service only with an account issued to you, and only for the assessments and practice made available to you. The Service is intended for people aged 18 or over; a student under 18 may use it only if their institution has obtained the consent of a parent or lawful guardian.

• Keep your password private and change any temporary password you were given when you first sign in.
• Do not share your account or let anyone else take an assessment for you. You are responsible for what happens under your account.
• Keep your details accurate. If they are wrong, ask your institution or contact us to correct them.
• If you think someone else has used your account, tell us straight away through the contact form.

• Each assessment is open only during the window set by your institution and allows one attempt.
• Once you start, the timer keeps running on our servers - even if you close the page or lose your connection. When time is up your answers are submitted automatically.
• Your answers are saved as you work, but you are responsible for a working device, a supported browser and a stable internet connection.
• Speaking tests need a microphone and a browser that supports speech recognition (currently Chrome or Edge on a computer).

To keep results fair for everyone, during an assessment the Service:

• runs in full screen and records each time full screen is left;
• records switches to other tabs or windows;
• blocks the test while browser developer tools are open, and records it;
• turns off copy, paste and right-click.

These records are shown to your institution with your results. During an assessment you must not:

• get help from another person, or let someone else answer for you;
• use other websites, tools or AI assistants, unless your institution allows it;
• copy, photograph, record or share questions, or try to see them before the assessment;
• try to get around, switch off or interfere with any of the measures above.

Your institution decides what happens if these rules are broken, which may include cancelling your result. We may also suspend accounts used to break them.

When using the Service you must not:

• try to access accounts, data or parts of the Service you are not allowed to;
• probe, scan, overload or disrupt the Service, or flood the contact form;
• submit code, queries or files meant to harm the Service, other users or other systems, or to escape the environments that run your code;
• copy, scrape or download the Service or its question banks with automated tools, or reverse engineer the Service;
• upload or send anything unlawful, offensive, or that infringes someone else's rights; or
• use the Service to break any law.

You keep ownership of the answers, code and other content you submit. You give ReinPrep permission to store, run, score and display that content - to you and to your institution - for as long as needed to provide the Service. We do not use it for anything else.

Institutions and administrators who add questions, images or other material confirm that they have the right to use it, and give us permission to host it and show it to their students.

The Service - including its software, design and the questions in ReinPrep's own question banks - belongs to ReinPrep or its licensors. You may use it only to take assessments and practise through your account. You may not copy, publish, sell or distribute questions or other parts of the Service.

• Results are calculated automatically from your answers. We work hard to make scoring accurate, but automatic scoring can occasionally be wrong.
• Institutions and administrators may review, correct or re-calculate results, which can change a score.
• Your institution decides how results are used. ReinPrep does not make placement or hiring decisions and does not promise any placement, interview or job.

We aim to keep the Service available and working, but we cannot promise that it will always be uninterrupted or free of errors. We may add, change or remove features, and may need to pause the Service for maintenance. We are not responsible for problems caused by your device, browser, network or other things outside our control.

We may suspend or close an account that breaks these Terms or puts the Service or other users at risk. Institutions may deactivate the accounts they manage. When an account is closed, its data is handled as described in our Privacy Policy.

Practice material and assessments on ReinPrep are meant to help you prepare. We do not guarantee that they match any company's actual test. Except as set out in these Terms, the Service is provided “as is” and “as available”, to the extent permitted by law.

To the extent permitted by law, ReinPrep is not liable for any indirect or consequential loss - for example a lost opportunity, placement or job - arising from use of the Service, and our total liability for any claim is limited to the amount you paid us, if anything, for the Service in the 12 months before the claim. Nothing in these Terms limits any liability that cannot be limited under Indian law.

Our Privacy Policy explains what personal data we process and why. In short: we never use student data for marketing, and we never sell or share it.

We may update these Terms from time to time. We will change the date at the top of this page and, for significant changes, show a notice on ReinPrep before they take effect. If you keep using the Service after that, the updated Terms apply.

These Terms are governed by the laws of India. We will try to resolve any concern with you informally first - please write to us. Any dispute that cannot be resolved that way is subject to the jurisdiction of the competent courts in India.

For questions about these Terms, use our contact form.